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Frequently asked questions
General
Miscellaneous
Box Perfect is a small UK business specializing in gifts, greeting cards, party supplies, toys, home décor, tableware, and candles for all occasions. Whether you’re planning a birthday, wedding, holiday celebration, or just want to treat someone special, Box Perfect offers everything in one place from a trusted independent shop.
Responsibility for return shipping costs lies with the customer, and original shipping costs will not be eligible for a refund.
Items must be returned unused and in their original packaging. Unfortunately, damaged returns cannot be accepted.
Item(s) must be sent back within 14 days.
Any discounts on orders will be deducted from the return amount, please note that returns past 14 days cannot be refunded.
To return:
please email asap with your name and order number.
You will receive an email notification after your return has been received and inspected. Kindly allow at least 2-3 business days for this process.
If your return has been approved, it will be processed and the amount will be automatically
applied to your original payment method within an amount of days
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