Privacy

Privacy describes how www.boxperfect.co.uk (the "site" or "we") collects, uses and discloses your personal information when you visit, make a purchase from Box Perfect.

This Privacy Policy describes how www.boxperfect.co.uk (the "Site", "we", or "Box Perfect") collects, uses, and discloses your personal information when you visit the Site, make a purchase, sign up for our email list, or join our loyalty program.

1. Information We Collect

Information You Give Us:

When you place an order: We collect your name, shipping address, billing address, email, phone number, and payment info.
When you contact us: We collect your name, email address, and phone number.
When you sign up for our email marketing: We collect your email address and preferences (if provided).
When you join our loyalty program: We collect information such as your name, email, order history, and any rewards activity linked to your account.

Information We Collect Automatically:

Usage Info: We may automatically collect details about your device and how you use our website, such as your IP address, browser type, and pages you visit.
Cookies: We use cookies to improve your browsing experience and to collect data on how you interact with our site.

2. How We Use Your Information

We use your information to:

Process your orders.
Communicate with you about your orders (order confirmations, shipping updates, etc.).
Improve our website and services.
Personalize your experience on our site.
Send marketing messages, with your permission, about promotions, new products, or exclusive offers.
Administer our loyalty program, including tracking your points, rewards, and redemptions.
Protect against fraud.
Meet legal requirements.

3. How We Process Your Information

We process your data based on:

Contract: To fulfil our obligations to you (e.g., processing your order).
Legitimate Interests: To improve our services, operate our loyalty program, and protect against fraud.
Consent: We will ask for your consent before sending marketing messages or enrolling you in promotional communications.

4. Sharing Your Information

We may share your information with:

Service Providers: Companies who help us, such as delivery companies, payment processors, loyalty program platforms, and marketing tools (like email services).
Business Partners: We may share your info with partners for marketing, if you consent.
Authorities: We may need to share your data if required by law.

5. How We Keep Your Data Safe

We take appropriate steps to protect your data from unauthorized access or misuse.

6. Your Rights

Under the GDPR, you have rights over your personal data:

Access: You can ask to see what personal data we have.
Correction: You can ask us to correct any mistakes in your data.
Deletion: You can ask us to delete your data in certain situations.
Restriction: You can ask us to limit how we use your data.
Transfer: You can ask us to send your data to another company in a structured format.
Objection: You can object to how we use your data in certain cases.
Withdraw Consent: You can withdraw your consent for marketing at any time by clicking the unsubscribe link in our emails or contacting us.

To exercise these rights, contact us at: info (AT) boxperfect.co.uk

7. International Transfers

Sometimes, we may send your data outside the UK or EU. We will take measures to ensure your data is protected.

8. Changes to This Privacy Policy

We may update this policy from time to time. If we make significant changes, we’ll let you know by posting the updated policy on our website.

9. Children’s Privacy

Our services aren’t for children under 16. We don’t knowingly collect data from kids under 16. If you believe we’ve collected information from a child, please contact us, and we’ll delete it.

10. Contact Us

If you have any questions about this policy, feel free to contact us at: info (AT) boxperfect.co.uk

11. Email Marketing & Loyalty Program Communications

If you sign up to receive marketing emails, we will use your email address to send you updates, offers, product news, and other promotional content from Box Perfect.

If you join our loyalty program, we may send you relevant updates about your account, rewards, exclusive offers, and program benefits.
By joining the loyalty program, you give implied consent to receive communications that are necessary for managing your membership and informing you about relevant perks.

You can unsubscribe from promotional messages at any time by clicking the unsubscribe link in our emails or by contacting us at info (@) boxperfect.co.uk.

We do not sell your personal data to third parties. We may share your data with trusted platforms for the purpose of delivering our emails and managing the loyalty program.

Cookies

We use cookies to improve your experience on our site. Cookies are small files that store information, such as your preferences and how you use our site. They help us remember your choices and make browsing easier.

Types of cookies we use:

Functional cookies: To make the website work (e.g., remember your login).
Performance cookies: To see how visitors use our site and improve it.
Advertising cookies: To show you relevant ads.
Social media cookies: To allow you to share content.

You can manage or disable cookies through your browser settings if you prefer not to have them.